We understand that changes to your membership are important to you, and we’re here to help. Please feel free to visit any local ModWash location or reach out to us by phone at (423-485-0005) during our business hours, Monday through Friday, from 8 AM to 5 PM. We appreciate your patience, especially during this busy time of year. Please note that any requests submitted after December 20th will be carefully processed in the following two weeks as we wrap up the year. Thank you for your understanding!