We understand that changes to your membership are important to you, and we’re here to help. Please feel free to visit any local ModWash location or reach out to us by phone at (423-485-0005) during our business hours, Monday through Friday, from 8 AM to 5 PM. We appreciate your patience, especially during this busy time of year. Please note that any requests submitted after December 20th will be carefully processed in the following two weeks as we wrap up the year. Thank you for your understanding!

Privacy Policy

ModWash, LLC (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit www.modwash.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy.

Children Under the Age of 13
Our Website is not intended for children under 13 years of age and we do not knowingly collect personal information from children under 13.

Information We Collect About You and How We Collect It
We may collect several types of information from and about users of our Website, including information: By which you may be personally identified, such as name, postal address, e-mail address, telephone number, credit card and bank account information, and your license plate (“personal information”); That is about you but individually does not identify you; and/or About your internet connection, the equipment you use to access our Website, and usage details. We collect this information directly from you when you provide it to us and automatically as you navigate through the site.

Information You Provide to Us
The information we collect on or through our Website may include: Information that you provide by filling in forms on our Website. This includes information provided at the time of registering with the Website and purchasing services. We may also ask you for information when you report a problem with our Website. Records and copies of your correspondence (including email addresses), if you contact us. Details of transactions you carry out through our Website. You may be required to provide financial information before placing an order through our Website.

Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website. Information about your computer and internet connection, including your IP address, operating system, and browser type. The information we collect automatically does not include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to estimate our audience size and location and usage patterns. The technologies we use for this automatic data collection may include cookies, including flash cookies, and web beacons. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information: To present our Website and its contents to you. To provide you with any information or services that you request from us. To fulfill any other purpose for which you provide it. To provide you with notices about your membership (if applicable), including expiration and renewal notices. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. To notify you about changes to our Website or any services we offer or provide though it. In any other way we may describe when you provide the information. For any other purpose with your consent.

Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy: To our subsidiaries and affiliates. To contractors, service providers, and other third parties we use to support our business. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred. For any other purpose disclosed by us when you provide the information. With your consent. To comply with any court order, law, or legal process, including to respond to any government or regulatory request. To enforce or apply our terms of use and other agreements, including for billing and collection purposes. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.

Accessing and Correcting Your Information
You can review and change your personal information by logging into the Website and visiting your account page.

Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy
This policy may change from time to time. It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: [email protected]